AskFirstTech support and “virus” scams
A pop-up, call or email says your computer or phone has a virus or has been hacked, and gives a number to call. The “technician” asks to connect to your device and charges you — or gets into your bank account.
How it works
- A loud pop-up may freeze your screen and tell you not to turn off the computer.
- They ask you to install a remote-access app like AnyDesk or TeamViewer.
- They may say you were “refunded too much” and need to send money back.
Warning signs
- A pop-up or call saying you have a virus
- A request to install an app so they can “fix” it
- Asking you to log in to your bank while they watch
- Payment by gift card or crypto
What to do
- Don’t call the number and don’t let anyone connect to your device.
- Close the browser or restart the computer.
- If you already let them in, disconnect from the internet and call a family member and your bank.
What it can look like
MICROSOFT SECURITY ALERT: Your computer has been infected with a virus and your bank information is at risk. Do not turn off your computer. Call Microsoft Support immediately at 1-888-555-0199 so a technician can connect with AnyDesk.
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