Scam guide

The “grandchild in trouble” scam

Someone calls or texts pretending to be a grandchild (or a lawyer or police officer for them) who needs money right away for bail, a hospital bill or an accident — and begs you not to tell anyone.

How it works

  • The caller sounds upset and says “It’s me” so you fill in a name. Some scammers now use AI to copy a real voice from social media videos.
  • A second person may come on the line as a “lawyer”, “bail officer” or “police officer”.
  • They ask for cash (sometimes picked up by a courier at your door), gift cards, a wire or crypto, and tell you to keep it secret — often “so Mom and Dad don’t find out”.

Warning signs

  • Urgent money for bail, a lawyer, a hospital or a car accident
  • Begging you to keep it secret
  • Payment by cash courier, gift cards, wire or crypto
  • A new phone number or a voice that sounds “a little off”

What to do

  • Hang up and call your grandchild (or their parents) on the number you already have.
  • Ask a question only the real person would know, or use a family code word.
  • Never hand cash to a courier or buy gift cards for anyone who calls you.

What it can look like

Grandma it’s me, I got in a car accident and I’m in jail. I need $3,000 for bail today. Please don’t tell Mom. The lawyer said you can pay with gift cards.
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