Scam guide

Fake bank fraud alerts

A text, email or call pretends to be your bank’s fraud team. It says there’s a suspicious charge and asks you to confirm details, read back a code, or move money to keep it “safe”.

How it works

  • The first text looks like a real alert: “Did you make a $1,200 purchase? Reply YES or NO.”
  • Then a “fraud agent” calls and asks for the code your bank just texted you — which lets them into your account.
  • Some tell you to send money to yourself with Zelle to “reverse” the charge.

Warning signs

  • Asking for a code sent to your phone
  • Asking you to send money to “protect” it
  • Links that aren’t your bank’s real website
  • Pressure to act in the next few minutes

What to do

  • Never share a code from a text — your bank will never ask for it.
  • Hang up and call the number on the back of your card.
  • Don’t send money to “reverse” a charge.

What it can look like

Chase Fraud Alert: Did you attempt a purchase of $1,248.00 at Best Buy? If NOT, verify your account immediately at chase-secure-verify.com or your card will be locked.
Want to know the moment your parent gets one of these?Set up AskFirst for your family